HCBE Faculty Books and Book Chapters
A selection of faculty published books and book chapters from the H. Wayne Huizenga College of Business and Entrepreneurship.
-
Urban health
Thomas Wuerzer
[Book Description]The aim of this encyclopedia is to provide a comprehensive reference work on scientific and other scholarly research on the quality of life, including health-related quality of life research or also called patient-reported outcomes research.
Since the 1960s two overlapping but fairly distinct research communities and traditions have developed concerning ideas about the quality of life, individually and collectively, one with a fairly narrow focus on health-related issues and one with a quite broad focus. In many ways, the central issues of these fields have roots extending to the observations and speculations of ancient philosophers, creating a continuous exploration by diverse explorers in diverse historic and cultural circumstances over several centuries of the qualities of human existence. What we have not had so far is a single, multidimensional reference work connecting the most salient and important contributions to the relevant fields.
Entries are organized alphabetically and cover basic concepts, relatively well established facts, lawlike and causal relations, theories, methods, standardized tests, biographic entries on significant figures, organizational profiles, indicators and indexes of qualities of individuals and of communities of diverse sizes, including rural areas, towns, cities, counties, provinces, states, regions, countries and groups of countries.
-
Capitalism and responsible government
Frank J. Cavico
Economic systems, especially capitalism, must stand on a foundation of morality and justice for the rich and poor alike if it is to be sustainable over time. The idea is to create sustainable forms of economic systems that will produce long-term value for all stakeholders of the community in a fair manner. This book highlights that pure capitalism may not be suitable for all nations and cultures as there are diverse expectations and economic infrastructures. This book provides relevant cross-cultural knowledge, written by natives and experts on each country, for students, academicians, entrepreneurs, and policy makers by covering capitalism challenges such as corruption from the following nations in four different continents of Asia, Africa, North America and South America: 1. Afghanistan 2. China 3. Cuba 4. Ghana 5. Haiti 6. India 7. Jamaica 8. Japan 9. Nigeria 10. Pakistan 11. Singapore 12. Thailand 13. USA 14. Uganda 15. Vietnam 16. Venezuela This book serves as a tool for business success, social responsibility, and organizational sustainability. It is a good read for business and economic students and managers in both the public and private sectors.
-
Corporate social responsibility and leadership: Legal, ethical, and practical considerations for the global business leader
Frank J. Cavico
"Corporate Social Responsibility and Leadership" provides the needed tools for local and global business leaders - whether entrepreneur, CEO, executive, officer, or manager- to act in a legal, ethical, and socially responsible manner. Acting in a responsible way will require business leaders to be cognizant of various stakeholder interests as well as the ability to balance conflicting constituencies in a fair manner. The result should be the creation of long-term, sustainable value, not "merely" for the shareholders but also for the employees, customers, communities, and all the stakeholders of the organization, including society as a whole. Besides the author, a few of the other contributing writers to this book from Afghanistan, Thailand, Pakistan, and Argentina are Bahaudin G. Mujtaba, Seeting "Grace" Zaelor, Muhammad Zeb Khan, and Isabel Rimanoczy. It is hoped that the book supplies a reminder, a rationale, and a guide for legal, ethical, and socially responsible behavior, as well as a warning of the "fruits from the poisonous tree"; and consequently the book serves as a tool for true business success, stakeholder responsibility, and organizational and societal sustainability.
-
Ethics and national culture
Frank J. Cavico
"Managerial Skills and Practices for Global Leadership" book provides literature and skill building discussions about leading people through effective management practices across cultures. The book is about building management and organizational development skills of learners according to the principles of leadership and professionalism. The book covers the foundational concepts of management, cross-cultural management, motivation, leadership, stress management, change management, conflict management, teamwork, communication, problem-solving, negotiations, employee discipline, coaching, rewards, and training skills. The book also provides relevant dilemma-based cases along with discussion questions for individual and group reflection exercises. The management skills and concepts presented in this book come from over two decades of management and consulting experiences of the author in the corporate arena.
-
Capitalism and its challenges across borders: perspectives from the Asian, African and American continents
Bahaudin G. Mujtaba
Economic systems, especially capitalism, must stand on a foundation of morality and justice for the rich and poor alike if it is to be sustainable over time. The idea is to create sustainable forms of economic systems that will produce long-term value for all stakeholders of the community in a fair manner. This book highlights that pure capitalism may not be suitable for all nations and cultures as there are diverse expectations and economic infrastructures. This book provides relevant cross-cultural knowledge, written by natives and experts on each country, for students, academicians, entrepreneurs, and policy makers by covering capitalism challenges such as corruption from the following nations in four different continents of Asia, Africa, North America and South America: 1. Afghanistan 2. China 3. Cuba 4. Ghana 5. Haiti 6. India 7. Jamaica 8. Japan 9. Nigeria 10. Pakistan 11. Singapore 12. Thailand 13. USA 14. Uganda 15. Vietnam 16. Venezuela This book serves as a tool for business success, social responsibility, and organizational sustainability. It is a good read for business and economic students and managers in both the public and private sectors.
-
Managerial skills and practices for global leadership
Bahaudin G. Mujtaba
"Managerial Skills and Practices for Global Leadership" book provides literature and skill building discussions about leading people through effective management practices across cultures. The book is about building management and organizational development skills of learners according to the principles of leadership and professionalism. The book covers the foundational concepts of management, cross-cultural management, motivation, leadership, stress management, change management, conflict management, teamwork, communication, problem-solving, negotiations, employee discipline, coaching, rewards, and training skills. The book also provides relevant dilemma-based cases along with discussion questions for individual and group reflection exercises. The management skills and concepts presented in this book come from over two decades of management and consulting experiences of the author in the corporate arena.
-
Globalization and the demise of the market economy
Pedro F. Pellet, Mario Delgado, and Maria I. Mendez
Economic systems, especially capitalism, must stand on a foundation of morality and justice for the rich and poor alike if it is to be sustainable over time. The idea is to create sustainable forms of economic systems that will produce long-term value for all stakeholders of the community in a fair manner. This book highlights that pure capitalism may not be suitable for all nations and cultures as there are diverse expectations and economic infrastructures. This book provides relevant cross-cultural knowledge, written by natives and experts on each country, for students, academicians, entrepreneurs, and policy makers by covering capitalism challenges such as corruption from the following nations in four different continents of Asia, Africa, North America and South America: 1. Afghanistan 2. China 3. Cuba 4. Ghana 5. Haiti 6. India 7. Jamaica 8. Japan 9. Nigeria 10. Pakistan 11. Singapore 12. Thailand 13. USA 14. Uganda 15. Vietnam 16. Venezuela This book serves as a tool for business success, social responsibility, and organizational sustainability. It is a good read for business and economic students and managers in both the public and private sectors.
-
Operational and persistent
Irma Becerra-Fernandez, Oscar L. Silveira, Carlos Moreno, and Arvind Gudi
Description of the SECP book “Successful Education and Career Paths (SECP)” book is intended to: help those who have difficulties in concentrating on their education and career paths; motivate the students to continue their academic pursuit (without dropping out of schools, colleges, and universities); steer themselves into rewarding careers. It is also intended to help the parents to focus and solve the educational issues their children are facing. Properly motivated and persistent students would succeed not only in education, but also in their careers. Included in this book are: the views of respected academic leaders, on education; contributions from successful and recognized professionals about their own experiences in getting over the hurdles in achieving their academic goals, and securing highly productive and rewarding professional careers.
-
Publix super markets: Achieving customer intimacy
Bahaudin G. Mujtaba and W. Johnson
A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers ― this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers’ desires. And, consequently, customer experiences often fall far short of expectations.
Written by an expert with more than fifteen years of experience, Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition benchmarks the best companies and shows you what it truly means to create world-class value for customers. The book is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. It explores key marketing planning issues that emphasize relationship management strategies to keep customers happy.
-
Enterprise Rent-A-Car: A market-driven company
Bahaudin G. Mujtaba and Patience Rockymore-Turner
A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers ― this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers’ desires. And, consequently, customer experiences often fall far short of expectations.
Written by an expert with more than fifteen years of experience, Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition benchmarks the best companies and shows you what it truly means to create world-class value for customers. The book is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. It explores key marketing planning issues that emphasize relationship management strategies to keep customers happy.
-
The big eight: Simple sports rules to make you a marriage pro
Florence Neymotin and Louis R. Nemzer
Have you ever wondered what the secret language is that helps men and women talk to one another and successfully negotiate relationships? Despite the abundance of therapists and suggestions for how to relate to your spouse, there is surprisingly little information on the actual language and analogies to use to bridge the language gap. This book will help in this regard. By reading "The Big Eight" you will learn more effective techniques and methods in relating when one spouse has an interest in sports and this can be used to talk about the language of relationships.
-
Superior customer value: Strategies for winning and retaining customers
Art T. Weinstein
A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers ― this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers’ desires. And, consequently, customer experiences often fall far short of expectations.
Written by an expert with more than fifteen years of experience, Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition benchmarks the best companies and shows you what it truly means to create world-class value for customers. The book is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. It explores key marketing planning issues that emphasize relationship management strategies to keep customers happy.
See What’s New in the Third Edition:
New topics include:
- Business models
- Co-creation of value
- Corporate entrepreneurship
- Customer experience management
- Customer value metrics
- Net promoter score
- Image
- Innovation
- Social media
Expanded coverage of:
- Customer relationship management
- E-business opportunities
Written as an academic textbook for use in MBA programs, the book is highly readable, practical, and action-oriented, giving managers at all levels of experience guidance on how to improve marketing operations and create customer-centric organizations. It explains valuable tools such as customer value funnel, customer value assessment, service-quality-image-price (SQIP) analysis, and CRM models. Each chapter has a customer value insight checklist, action items, and informative figures and tables.
This revised edition addresses current trends in value-adding business practice, from understanding how to drive a market and find new ventures to the rise in customer importance of the online arena and new models and metrics for customer loyalty and retention. Great companies amaze and delight customers ― Superior Customer Value offers a strategic blueprint to learn from the market leaders and apply those lessons to your organization.
Art Weinstein discusses the book in several videos on the CRC Press YouTube Channel.
-
A theory of the outsourcing firm
Michael T. Bendixen and Dave Luvison
Global Outsourcing and Offshoring deals with some of the most fundamental structural and organizational issues facing many companies today. It considers two key strategic decisions, firstly Outsourcing: which activities or functions should be kept in-house versus outsourced; and Offshoring: in which nation is a particular function or operation best performed? These are interrelated and simultaneous decisions that are changing the spatial and organizational configuration of entire industries. The book integrates academic theories from diverse fields, including Economics, Strategy, and Industrial Organization. Contributions are drawn from scholars from 11 nations, who relate theory to practice in the pharmaceutical, automobile, medical records, appliances, human resource management, and telecommunications fields.
-
Corporate governance and business ethics
Andrew J. Felo
This volume explores corporate governance from three perspectives: a traditional economic, a philosophical, and an integrated business ethics perspective.
Corporate governance has enjoyed a long tradition in the English-speaking world of management sciences. Following its traditional understanding it is defined as leadership and control of a firm with the aim of securing the long-term survival and viability of that firm. But recent business scandals and financial crises continue to provide ample cause for concern and have all fuelled interest in the ethical aspects. As a result, corporate governance has been criticized by many social groups. Economic sciences have failed to provide a clear definition of the corporate governance concept. Complexity increases if we embed the economic approach of corporate governance in a philosophical context. This book seeks to define the concept by examining its economic, philosophical and business ethics foundations.
-
2011 Supplement to Estate Planning and Taxation
Michael J.R. Hoffman, John C. Bost, and Mitzi K. Lauderdale
Intended for accountants, financial planners, insurance agents, investment brokers and estate agents who deal with the USA.
-
Machiavellian thinking in the United States and Jamaica impacting management, entrepreneurship, and leadership practices
Bahaudin G. Mujtaba and Frank J. Cavico
Modern Competitiveness in the Twenty-First Century: Global Experiences, edited by Jessica M. Bailey, Claudette Chin-Loy, Nikolaos Karagiannis, and Zagros Madjd-Sadjadi, is a collection of essays which explores the relationships among many factors that can create and support success in a competitive environment. The authors link competitiveness with economic development, tertiary education, health insurance, socio-cultural and legal issues, and analyze important aspects of competitiveness in the context of many areas of the world, including the Caribbean region, Greece, Czech Republic, The Bahamas, and Vietnam.
Editors Bailey, Chin-Loy, Karagiannis, and Madjd-Sadjadi host a thought-provoking platform for developing alternatives to improve competitiveness in the twenty-first century. The contributions to Modern Competitiveness in the Twenty-First Century not only expand and update the existing body of knowledge, including contemporary material in direct contract with older views and thought but, more importantly, this collection provides a rich menu for alternative policies related to many aspects of competitiveness. -
Virtual performance management and information technology in the twenty-first century workplace
Bahaudin G. Mujtaba and D. McFarlane
Modern Competitiveness in the Twenty-First Century: Global Experiences, edited by Jessica M. Bailey, Claudette Chin-Loy, Nikolaos Karagiannis, and Zagros Madjd-Sadjadi, is a collection of essays which explores the relationships among many factors that can create and support success in a competitive environment. The authors link competitiveness with economic development, tertiary education, health insurance, socio-cultural and legal issues, and analyze important aspects of competitiveness in the context of many areas of the world, including the Caribbean region, Greece, Czech Republic, The Bahamas, and Vietnam.
Editors Bailey, Chin-Loy, Karagiannis, and Madjd-Sadjadi host a thought-provoking platform for developing alternatives to improve competitiveness in the twenty-first century. The contributions to Modern Competitiveness in the Twenty-First Century not only expand and update the existing body of knowledge, including contemporary material in direct contract with older views and thought but, more importantly, this collection provides a rich menu for alternative policies related to many aspects of competitiveness. -
Team NOW! A resource for team members
Robert C. Preziosi
The desire to work on teams is almost universal among people in business, government, academia, and not-for-profits. Success in teamwork, though, is certainly not universal. This book for team members addresses how they can be successful. This book is complementary to the Team NOW book that has been written for leaders.
Readers of this book will appreciate the direct, practical approach that the book takes. It is a positive presentation of actions team members should take. There are reinforcement activities to enhance the learning. Suggestions for follow-up are also provided along with a list of other resources for readers who want to continue learning and/or learn about team building activities. If you want to be a better team member, this book is for you.
-
Team Now A resource manual for team leaders
Robert C. Preziosi
"We won!" "We won!" These are words we blurt out as young children who have just attained the best score in a classroom or playground competition between two or more "teams." By the time we have made ourselves value-adding at work, we've been on lots of teams. Some were good and others not so good. We notice how enjoyable the experience was.
Team NOW! A Resource for Team Leaders shows us how leaders of teams make teams successful so people can enjoy the experience. Members of a team have the raw material, but only a good team leader facilitates a team towards good results. There are lots of behaviors that go into the role of team leader and team member. This book focuses on the leader, while another focuses on team members. Another focus of the book is the priority issues that team leaders must address as the team grows and develops into a results oriented unit. You will feel well equipped for team leader responsibilities after you read this book. A series of exercises will help reinforce the learning in each chapter. All you will have to add is your own personal team leader personality.
