Trust is a fundamental element of human relations, facilitating positive cooperation among individuals, groups, and organizations, including those dedicated to peacebuilding. While these organizations ideally collaborate toward their shared goals, interorganizational competition often undermines relationships, breeding distrust. Cultivating interorganizational trust can make the difference between failure and success. However, building trust is challenging due to trust’s elusive, multifaceted nature.

This article proposes a multidimensional trust model to facilitate a systematic approach to trust assessment and subsequent trust-building

Through a case study of two NGOs, we present firstly, the Intergroup Trust Model, which proposes trust consists of five dimensions competence-, integrity-, compassion-, compatibility- and security-based trust.

Through a case study involving two NGOs, we firstly, introduce the Intergroup Trust Model, which posits that trust comprises five dimensions: competence-based, integrity-based, compassion-based, compatibility-based, and security-based trust. These dimensions render trust more tangible. Secondly, focusing on the implicit nature of trust, the Intergroup Trust Model provides a foundation for systematic trust-building efforts.

In summary, this article aims to navigate the complexities of interorganizational collaboration in peacebuilding by presenting a comprehensive trust model and offering insights into effective trust-building strategies.

Author Bio(s)

Mariska Kappmeier, PhD, is a researcher in the Psychology Department at the University of Otago, New Zealand. She received her Ph.D. in Psychology from the University of Hamburg, Germany and completed her post-doctoral tenure in the Psychology Department of Harvard University, USA. Her research focuses on intergroup conflict, identity, and trust, addressing how intergroup conflicts can be overcome through trust building. Through her research, she had developed the Intergroup Trust Model.

Chiara Venanzetti, PhD, received her PhD from the University of Otago, New Zealand, researching anti-immigrant political propaganda and intergroup trust. Her research interests range from psychology (BSc and MSc) to politics and communication. She co-teaches a course about media and political discourses in the Politics undergraduate program at Otago.


Intergroup Trust Model, interorganisational cooperation, peacebuilding organisation, trust assessment, trust building





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