Clinical Research Professionals: Focus Group Findings of workplace Communication Uncertainty, Stress & Emotional Labor

Format Type

Plenary

Format Type

Paper

Start Date

12-1-2021 11:45 AM

End Date

12-1-2021 12:05 PM

Abstract

This focus group study explored perceptions of workplace communication as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research.

Findings suggest that CRPs associate contentious communication with uncertainty, stress, and emotional labor. Further, although many participants regularly utilize effective conflict and emotion management strategies, they lack confidence in both knowledge and efficacy of competent communication, stress management, and emotion management skills.

Presentation will define Communication Competence & Conflict and examine positions, interests & goals via topic, relationship, identity, process. Then look at conflict styles & tactics as accommodations, avoidance's, Collaborations , Competitions and compromises concluding with best practices in conflict management.


Keywords

clinical research core competencies, clinical research professionals, competence, professional development, leveling, clinical trials Emotional Labor

ORCID ID

0000-0002-8267-2489

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Jan 12th, 11:45 AM Jan 12th, 12:05 PM

Clinical Research Professionals: Focus Group Findings of workplace Communication Uncertainty, Stress & Emotional Labor

This focus group study explored perceptions of workplace communication as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research.

Findings suggest that CRPs associate contentious communication with uncertainty, stress, and emotional labor. Further, although many participants regularly utilize effective conflict and emotion management strategies, they lack confidence in both knowledge and efficacy of competent communication, stress management, and emotion management skills.

Presentation will define Communication Competence & Conflict and examine positions, interests & goals via topic, relationship, identity, process. Then look at conflict styles & tactics as accommodations, avoidance's, Collaborations , Competitions and compromises concluding with best practices in conflict management.