Clinical Research Professionals: Focus Group Findings of workplace Communication Uncertainty, Stress & Emotional Labor
Format Type
Plenary
Format Type
Paper
Start Date
12-1-2021 11:45 AM
End Date
12-1-2021 12:05 PM
Abstract
This focus group study explored perceptions of workplace communication as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research.
Findings suggest that CRPs associate contentious communication with uncertainty, stress, and emotional labor. Further, although many participants regularly utilize effective conflict and emotion management strategies, they lack confidence in both knowledge and efficacy of competent communication, stress management, and emotion management skills.
Presentation will define Communication Competence & Conflict and examine positions, interests & goals via topic, relationship, identity, process. Then look at conflict styles & tactics as accommodations, avoidance's, Collaborations , Competitions and compromises concluding with best practices in conflict management.
Keywords
clinical research core competencies, clinical research professionals, competence, professional development, leveling, clinical trials Emotional Labor
ORCID ID
0000-0002-8267-2489
Clinical Research Professionals: Focus Group Findings of workplace Communication Uncertainty, Stress & Emotional Labor
This focus group study explored perceptions of workplace communication as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research.
Findings suggest that CRPs associate contentious communication with uncertainty, stress, and emotional labor. Further, although many participants regularly utilize effective conflict and emotion management strategies, they lack confidence in both knowledge and efficacy of competent communication, stress management, and emotion management skills.
Presentation will define Communication Competence & Conflict and examine positions, interests & goals via topic, relationship, identity, process. Then look at conflict styles & tactics as accommodations, avoidance's, Collaborations , Competitions and compromises concluding with best practices in conflict management.