Many studies have been conducted to prove the threat of violence against children and women during COVID-19. Unlike other studies, this study focuses more on government services in receiving complaints from victims of violence experienced by women and children during the COVID-19 pandemic. Using case studies as a qualitative method, documentary studies and in-depth interviews have been conducted on 13 informants from various parties in Bandung Regency, West Java, Indonesia. The results showed that the use of digital technology during the pandemic sometimes hampered the follow-up process for complaints of violence by victims due to a lack of equipment and the inability of officers or victims to use it. In addition, there is still a stereotype that the victim is the "guilty party" or "the party who bears the shame" of making the family cover up or refrain from pressing charges. There needs to be collaboration and coordination among the processing and accompanying officers who handle case management of violence against women and children. These cases are multi-dimensional; therefore, they require multiple approaches from many parties.
COVID-19, case study, violence, women and children, digital technology, case management
The authors would like to thank the 13 informants who have agreed to be interviewed and government agencies in the Bandung Regency area for the information provided, so that this research can be completed.
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Recommended APA Citation
Sumiati, E., Manurung, E. M., & -, I. (2023). Women and Children’s Victims of Violence Case Management During COVID-19 Pandemic. The Qualitative Report, 28(5), 1384-1405. https://doi.org/10.46743/2160-3715/2023.5902