Many studies have been conducted to prove the threat of violence against children and women during COVID-19. Unlike other studies, this study focuses more on government services in receiving complaints from victims of violence experienced by women and children during the COVID-19 pandemic. Using case studies as a qualitative method, documentary studies and in-depth interviews have been conducted on 13 informants from various parties in Bandung Regency, West Java, Indonesia. The results showed that the use of digital technology during the pandemic sometimes hampered the follow-up process for complaints of violence by victims due to a lack of equipment and the inability of officers or victims to use it. In addition, there is still a stereotype that the victim is the "guilty party" or "the party who bears the shame" of making the family cover up or refrain from pressing charges. There needs to be collaboration and coordination among the processing and accompanying officers who handle case management of violence against women and children. These cases are multi-dimensional; therefore, they require multiple approaches from many parties.


COVID-19, case study, violence, women and children, digital technology, case management

Author Bio(s)

Eti Sumiati has more than 18 years of experience in aiding and handling as well as programs in the field of women and children funded by international funds and government agencies. From January 2008 to October 2017, she served as Program Manager at the JaRI Foundation which is engaged in the issue of preventing and handling violence against women and children. Since December 2017–December 2023, she has been the director of social services at the Aretha Utama Foundation, which assists women and children who are victims of psychological violence. She is completing her post-graduate studies in the Master of Social Science Program, Faculty of Social and Political Sciences, Parahyangan Catholic University, Bandung. Please direct correspondence to etisumiati03@gmail.com.

Dr. Elvy M. Manurung is a lecturer at Vocational Program and Master of Social Science of Parahyangan Catholic University (UNPAR). For the past 10 years her research interest has been focused more on socio-cultural studies, development studies, learning processes, and entrepreneurship. She has more than 25 years’ experience of giving lectures and consultations in financial statement reporting, financial statement analysis, and financial management. She's also acquired funding from Kemenristek-Dikti to do some research in entrepreneurship and learning processes in 2015-2017, and also to present the research result in 2019 at Coventry University, UK. Please direct correspondence to elvymaria@unpar.ac.id.

Indraswari, Ph.D. is a Senior Lecturer at Master of Social Science Department School of Social and Political Sciences of Parahyangan Catholic University. She has more than 30 years of experience in doing research and programs in gender, human rights, and development, funded by international funds and governments’ agencies. From January 2015 to January 2018, she was a commissioner at the National Commission on Violence against Women (Komnas Perempuan) where she worked on programs on elimination of violence against women. In academia, from 1996 to present she is a lecturer at Public Administration Department and from 2008 to present at Master of Social Science Program, School of Social and Political Sciences, Parahyangan Catholic University, Bandung, Indonesia, where she convenes courses on public policy, theories of development, gender and development and qualitative research method. Please direct correspondence to indras@unpar.ac.id.


The authors would like to thank the 13 informants who have agreed to be interviewed and government agencies in the Bandung Regency area for the information provided, so that this research can be completed.

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