Date of Award
2004
Document Type
Practicum
Degree Name
Doctor of Education
Department
Doctor of Higher Education Leadership
Keywords
advancement opportunities, agency growth, Augusta, Care Management Consultants, care management services, disabled clients, employee performance, employee retention, elderly clients, employee training, literature review, new employee orientation, orientation training manual, organizational development, policies and procedures, probationary period, program expectations, staff turnover, training guide, workforce development, written program guide
Abstract
The purpose of the study was to develop an orientation training manual for new employees at Care Management Consultants. The agencies primary responsibility is to deliver quality Care Management Services to the elderly and disabled clients in Augusta Georgia area. However, management were concerned with the high rate of turnover within the agency and the lack of a written training guide to provide direction to a growing organization. The agency was having new employees resigning after about three months on the job, and management believe that this was attributed to frustration among new employees and an absence of direction within the program/agency.
The researcher developed a manual that provides clear direction and guidance for new employees to assist them in understanding the agency's policies, procedures, and program expectations. The manual also included information on probationary periods and opportunity for advancement within the agency.
The results of the literature review confirmed the importance of having some type of written program guide to assist new employees and maintain some direction within an organization for future growth and improved employee performances.
It was recommended that the training manual be used as a reference for new employees. It was further recommended that manual be updated as needed to meet the agency needs.