Date of Award
2004
Document Type
Dissertation
Degree Name
Doctor of Education
Department
Fischler Graduate School of Education and Human Services
Advisor
Nancy Gadbow
Committee Member
Ronald Kroll
Committee Member
Maryellen Maher
Keywords
basketball tournament, Dallas, Earn and Learn, employee retention, employee turnover, employment workshops, evaluation, exit interviews, implementation, labor turnover, learning organization, management, Metro Dallas District, operations managers, part-time employees, positive contact program, prescreening, recruiting strategy, recruiters, retention, selection process, summer recruiting, supervisors, United Parcel Service, workshops
Abstract
The problem under investigation in this project was the high frequency of part-time employee turnover in the Dallas facility in the Metro Dallas District at United Parcel Service. The purpose was to improve the part-time employee retention program at United Parcel Service, modeling it after the principles of the learning organization. This project was also intended to set forth a plan for implementation and evaluation of the program.
The study consisted of several defined procedures. A literature review was conducted to address the research questions. A formative committee was developed to provide input into the project, and a summative committee was developed for validation purposes. From information gathered in the literature review and input from the formative committee, the program was developed, and a draft was presented to the summative committee for approval. A plan for implementation and ongoing evaluation was then developed.
A key feature of the program was the development of an employment workshop for all operations managers and supervisors. Other key features included redesign of summer recruiting strategy, implementation of a selection process that included prescreening by recruiters and operations involvement, development of a 30-day-to-6-month positive contact program, development of a plan to improve Earn and Learn participation, plans for a summer basketball tournament, and development of an improved exit interview process.