This paper describes how strategies for conversation and systems analysis may operate in requirements gathering. The emergence of these concepts, whilst using grounded theory techniques to analyse a case study of analyst-client interaction is discussed. The topics of conversation in the case study are analysed and grouped into themes and examined with reference to strategies for conversation and systems analysis. Methodological issues that occur when undertaking qualitative analysis of discourse are also discussed. Finally, some implications for systems analysis practice are outlined.


qualitative research

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Creative Commons Attribution-Noncommercial 4.0 License
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