When conducting online video interviews, researchers must be prepared for disruptions with the technology. In this essay I present reflections on my own decision-making processes during technological disruptions while conducting over 36 hours of online video interviews using the videoconferencing software, Zoom. I argue that researchers must consider the severity and frequency of technological disruptions, their research design and goals, and what is happening at the moment a disruption occurs in order to make the best decision possible for how to proceed while still maintaining the integrity of the data generation process.


video interviews, internet interviews, online interviews, Zoom, technological disruption, qualitative methods

Author Bio(s)

David R. M. Saavedra is a Ph.D. Candidate at the School of Education and Human Development, University of Virginia. Through the fields of anthropology and philosophy of education, he studies how cross-cultural educational relationships are formed, maintained, broken, and repaired and the importance of such relationships in the learning process. Contact: drs9qa@virginia.edu


The research reported on in this article was funded by the Dean’s Research and Development Fund Doctoral Student Dissertation Grant at the University of Virginia School of Education and Human Development [161581-DRS9QA-DR04429-31165].

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