The objective of the study is to identify various factors responsible for women's workforce attrition in Indian IT/ITES sector. Thematic analysis was used to generate the factors affecting women's workforce attrition. For the purpose of the study, semi-structured in depth interviews were conducted with some of the women employees of different IT companies. Interviews can be broadly classified into four sections. The first section dealt with personal profiles; second part contained a discussion on the benefits provided by organizations; third part elaborates on factors responsible for women's workforce attrition; and the last part dealt with suggestions on reducing attrition rate among women's workforce in India IT/ITES industry. Thematic analysis of the interview scripts provided two broad themes, namely intrinsic factors and extrinsic factors. Intrinsic factors consist of work life balance and motherhood whereas extrinsic factors include work pressure, long working hour, faulty appraisal practices, forceful transfers, and less cooperative colleagues. The will help the IT/ITES companies to understand the factors responsible for high attrition rate among women workforce. It helps in understanding the psyche of women workforce, which in turn can help the managers to build and retain their talent pool. The study also provides a holistic view to human resource strategies and policies that accommodate the work life need of the diverse women workforce in the current business environment.


Attrition, Women Workforce, Indian Software Industry, Thematic Analysis

Author Bio(s)

Sharda Singh is a research scholar at ICFAI Business School, Hyderabad in Human Resources and Organizational Behavior department. She has six years of teaching experience in the area of HR, OB and Statistics in various educational institutes. Her current research interest focuses on well-being, positive psychology, attrition, leadership and psychological hardiness. Correspondence regarding this article can be addressed directly to: sharda.singh@ibsindia.org.

Dr. Shirshendu Ganguli is an Associate professor at T.A. Pai Management Institute, Karnataka in the marketing and Strategy department. Before that Ganguli has worked in several companies in the area of marketing and business development. His article have appeared in several national and international publications like Marketing Management Journal, Managing Service Quality, International Journal of Bank Marketing, Total Quality Management & Business Excellence, Journal of Services Research, The Icfaian Journal of Management Research, and The IUP Journal of Business Strategy. Correspondence regarding this article can also be addressed directly to:shirshenduganguli@tapmi.edu.in.

Rajasekhar David is a research scholar and teaching associate at IBS Hyderabad Correspondence regarding this article can also be addressed directly to: rajasekhar.p@ibsindia.org.

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