Despite an Executive Office mandate to permit federal workers to telework, federal managers still deny employees this benefit. Several factors have been attributed to their aversion, including lack of trust. Findings from a hermeneutic phenomenological study exploring the lived experiences and perceptions of 12 federal government managers who prohibit their employees from teleworking (Brown, 2013) was analyzed to identify themes related to trust. Of the eight themes Brown identified, five focused on lack of trust. This paper discusses those five trust-related themes and recommends success factors for enabling leaders’ trust of telework are discussed.


Telework, Trust, Federal Government, Telecommuting

Author Bio(s)

Courtney Brown is a senior security specialist and project manager. He specializes in providing information technology services to federal agencies.

Pearl Smith is an independent consultant and trainer specializing in leadership development. She has held staff and leadership positions within the federal government. She currently serves as associate faculty with University of Phoenix. Correspondence regarding this article can also be addressed directly to: Pearl Smith at, pearl@pearlofwisdom.org.

Nancy Arduengo is a senior organization development consultant at NASA Goddard Space Flight Center. She also has worked as a federal government contractor. She currently serves as associate faculty with University of Phoenix.

Martha Taylor is a retired educator who currently works as an education consultant. She also serves as associate faculty with University of Phoenix.

Publication Date


Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 International License.





To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.