The objective of this study is to explore factors that affect employee engagement in financial offshore organizations in India. Sixty employees involved in offshoring financial services were interviewed. Thematic analysis was used to analyze data collected in the study. Three main themes were identified: (1) implicit benefits, (2) organizational culture and (3) organizational policies. The findings of this study are important due to their practical implications. First, the factors will encourage employers to make more employee friendly policies, and second, by resolving the employee issues raised in this paper, it is anticipated that the employers will be able to enhance the overall efficiency of their workforce and improve the employer-employee relationship.
Employee Engagement, Financial Services, Offshoring, Organizational Culture, Thematic Analysis
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Recommended APA Citation
Gupta, M., Ganguli, S., & Ponnam, A. (2015). Factors Affecting Employee Engagement in India: A Study on Offshoring of Financial Services. The Qualitative Report, 20(4), 498-515. Retrieved from https://nsuworks.nova.edu/tqr/vol20/iss4/11