Department of Conflict Resolution Studies Theses and Dissertations

Date of Award

2024

Document Type

Dissertation

Degree Name

Doctor of Philosophy

Department

Halmos College of Arts and Sciences - Department of Conflict Resolution Studies

First Advisor

Urszula Strawinska-Zanko

Second Advisor

Ismael Muvingi

Third Advisor

Judith McKay

Keywords

Organizational behavior, Behavioral sciences, Philosophy

Abstract

The main objective of this study was to delve into the experiences of leaders who practice transformational leadership style when dealing with conflicts, cultural dynamics, and changes within the banking industry in the Bahamas. Given the evolving economy, financial institutions are constantly seeking ways to stay competitive and relevant. This qualitative research utilized an interpretative phenomenology analysis (IPA) approach to gain insights into the experience of transformational leaders when they navigate interpersonal conflicts, manage cultural dynamics, and handle organizational changes. A total of forty employees from financial institutions took part in a survey conducted by Mind Garden Inc. The survey used the snowballing technique to select ten participants for the study based on their questionnaire scores of indicating that they practice transformational leadership. The study was primarily based on semi-structured interviews, which allowed the researcher to gain insights into the experiences of individuals holding managerial positions in relation to interpersonal conflict, culture, and workplace change. After analyzing these interviews, five key themes emerged that shed light on how transformational leaders manage interpersonal conflict, culture, and change. These leaders achieve this by using an elicitive approach, evaluating the situation, remaining open minded, understanding the culture, and promoting information sharing. The findings of this study provided insights into conflict management by organizational leaders while considering cultural dynamics and change.

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