HCBE Faculty Books and Book Chapters
Business process assessment tool
Book Title
Business process orientation: Gaining the e-business competitive advantage
Document Type
Book Chapter
ISBN
9781574442946
Publication Date
1-24-2001
Editors
McCormack,K., Johnson, W.C.
Description
Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.
The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive.
The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.
Publisher
CRC Press
City
Boca Raton, FL
Disciplines
Business
NSUWorks Citation
Preziosi, Robert C., "Business process assessment tool" (2001). HCBE Faculty Books and Book Chapters. 21.
https://nsuworks.nova.edu/hcbe_facbooks/21
Additional Information
Kevin P. McCormack and William C. Johnson, editors
Appendix B, pp. 151-158