HCBE Faculty Books and Book Chapters
Roadmap for Transformational Change in a Hospital Setting: Longitudinal View
Book Title
DSI Best Papers from the 2014 Annual Conference, Trends and Research in Decision Sciences
ORCID ID
Eleanor Lawrence 0000-0002-9700-2218, Cynthia P. Ruppel 0000-0001-6671-5314
Document Type
Book Chapter
Publication Date
2014
Description
This longitudinal action research case study of a hospital involved in systemic change for 12 years demonstrates how the management staff, led by a committed CEO, was able to successfully implement a team strategy to share knowledge and achieve a radical culture change. The multiyear initiatives and processes institutionalized team-based leadership and a culture of knowledge sharing as documented by improved patient quality care. This research provides a baseline for an informed approach to a leading organizational culture change. An organizational development model for knowledge sharing and process improvement to support the systemic culture change is described.
First Page
110
Last Page
130
Disciplines
Business
NSUWorks Citation
Lawrence, Eleanor and Ruppel, Cynthia P., "Roadmap for Transformational Change in a Hospital Setting: Longitudinal View" (2014). HCBE Faculty Books and Book Chapters. 192.
https://nsuworks.nova.edu/hcbe_facbooks/192
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