The Impact of Automation on Job Characteristics: New Horizons

Author(s)

A. Zikiye
Rebecca Abraham, Nova Southeastern UniversityFollow

ORCID

Rebecca Abraham 0000-0002-3144-7759

Document Type

Article

Publication Title

Human Systems Management

ISSN

1875-8703

Publication Date

1992

Abstract/Excerpt

In an investigation of the impact of automation on job characteristics, we found that coordination, job autonomy, and work pace were reinforced by automation, while new skill requirements, job security and exertion remained unaffected. Job satisfaction correlates revealed the existence of elements that were both reinforced by automation and unrelated to job satisfaction. These elements are of paramount importance to supervisors as they represent sources of operator indifference to the benefits of automation, or satisfaction gaps. The elements include interdepartmental task coordination, discretion in making production decisions, confidence to complete tasks without supervision, the achievement of career goals, perceptual skills, security of records, and longer work hours in the post-automation period. We consider the sealing of these satisfaction gaps to be a major supervisory challenge.

DOI

https://doi.org/10.3233/HSM-1992-11306

Volume

11

Issue

3

First Page

157

Last Page

163

NSUWorks Citation

Zikiye, A. and Abraham, Rebecca, "The Impact of Automation on Job Characteristics: New Horizons" (1992). HCBE Faculty Articles. 878.
https://nsuworks.nova.edu/hcbe_facarticles/878