Satisfaction Gaps: New Realities in Managing Automation

Author(s)

Anthony Zikiye
Rebecca Abraham, Nova Southeastern UniversityFollow

ORCID

Rebecca Abraham 0000-0002-3144-7759

Document Type

Article

Publication Title

Management Decision

ISSN

0025-1747

Publication Date

1992

Abstract/Excerpt

Builds on prior research into the impact of automation on job characteristics, which found that co‐ordination, job autonomy, and work pace were reinforced by automation, while new skill requirements, job security and exertion remained unaffected. Job satisfaction correlates reveal the existence of elements both reinforced by automation and unrelated to job satisfaction. Such elements represent sources of operator indifference to the benefits of automation or satisfaction gaps, and they include interdepartmental task co‐ordination, discretion in making production decisions, confidence to complete tasks without supervision, the achievement of career goals, perceptual skills, security of records, and longer work hours in the post‐automation period.

DOI

https://doi.org/10.1108/00251749210011188

Volume

30

Issue

2

NSUWorks Citation

Zikiye, Anthony and Abraham, Rebecca, "Satisfaction Gaps: New Realities in Managing Automation" (1992). HCBE Faculty Articles. 876.
https://nsuworks.nova.edu/hcbe_facarticles/876