HCBE Faculty Articles

Title

Roadmap for Transformational Change in a Hospital Setting: Longitudinal View

Document Type

Article

Date

2014

Publication Title

DSI Best Papers from the 2014 Annual Conference, Trends and Research in Decision Sciences

First Page

110

Last Page

130

Description

This longitudinal action research case study of a hospital involved in systemic change for 12 years demonstrates how the management staff, led by a committed CEO, was able to successfully implement a team strategy to share knowledge and achieve a radical culture change. The multiyear initiatives and processes institutionalized team-based leadership and a culture of knowledge sharing as documented by improved patient quality care. This research provides a baseline for an informed approach to a leading organizational culture change. An organizational development model for knowledge sharing and process improvement to support the systemic culture change is described.

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