Roadmap for Transformational Change in a Hospital Setting: Longitudinal View
DSI Best Papers from the 2014 Annual Conference, Trends and Research in Decision Sciences
This longitudinal action research case study of a hospital involved in systemic change for 12 years demonstrates how the management staff, led by a committed CEO, was able to successfully implement a team strategy to share knowledge and achieve a radical culture change. The multiyear initiatives and processes institutionalized team-based leadership and a culture of knowledge sharing as documented by improved patient quality care. This research provides a baseline for an informed approach to a leading organizational culture change. An organizational development model for knowledge sharing and process improvement to support the systemic culture change is described.
Lawrence, Eleanor; Tworoger, Leslie; and Ruppel, Cynthia P., "Roadmap for Transformational Change in a Hospital Setting: Longitudinal View" (2014). HCBE Faculty Articles. 1116.