HCBE Faculty Articles

Roadmap for Transformational Change in a Hospital Setting: Longitudinal View

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DSI Best Papers from the 2014 Annual Conference, Trends and Research in Decision Sciences

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This longitudinal action research case study of a hospital involved in systemic change for 12 years demonstrates how the management staff, led by a committed CEO, was able to successfully implement a team strategy to share knowledge and achieve a radical culture change. The multiyear initiatives and processes institutionalized team-based leadership and a culture of knowledge sharing as documented by improved patient quality care. This research provides a baseline for an informed approach to a leading organizational culture change. An organizational development model for knowledge sharing and process improvement to support the systemic culture change is described.

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