HCBE Faculty Articles

Roadmap for Transformational Change in a Hospital Setting: Longitudinal View

ORCID

Eleanor Lawrence0000-0002-9700-2218

,

Cynthia P. Ruppel0000-0001-6671-5314

Document Type

Book

Publication Title

DSI Best Papers from the 2014 Annual Conference, Trends and Research in Decision Sciences

Publication Date

2014

Abstract/Excerpt

This longitudinal action research case study of a hospital involved in systemic change for 12 years demonstrates how the management staff, led by a committed CEO, was able to successfully implement a team strategy to share knowledge and achieve a radical culture change. The multiyear initiatives and processes institutionalized team-based leadership and a culture of knowledge sharing as documented by improved patient quality care. This research provides a baseline for an informed approach to a leading organizational culture change. An organizational development model for knowledge sharing and process improvement to support the systemic culture change is described.

First Page

110

Last Page

130

This document is currently not available here.

Find in your library

Share

COinS