Resolving Conflict Successfully: Needed Knowledge and Skills (Roadmaps to Success)
This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving model and an example of an actual conflict situation that was successfully resolved using the skills outlined in the book. Nineteen figures and 12 annotated references are included.
Corwin Press, Inc.
Communication Skills, Conflict Resolution, Educational Administration, Elementary Secondary Education, Intergroup Relations, Interpersonal Communication, Interprofessional Relationship, Listening Skills, Models, Organizational Communication, Problem Solving, Receptive Language
Communication | Education | Elementary and Middle and Secondary Education Administration | Peace and Conflict Studies
Katz, Neil H. and John W. Lawyer. Resolving Conflict Successfully: Needed Knowledge and Skills (Roadmaps to Success). California: Corwin Press, Inc..