Resolving Conflict Successfully: Needed Knowledge and Skills (Roadmaps to Success)

Chapter Title

Resolving Conflict Successfully: Needed Knowledge and Skills (Roadmaps to Success)

Files

Document Type

Book

Description

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving model and an example of an actual conflict situation that was successfully resolved using the skills outlined in the book. Nineteen figures and 12 annotated references are included.

ISBN

978-0803961456

Publication Date

1-1994

Publisher

Corwin Press, Inc.

City

California

Keywords

Communication Skills, Conflict Resolution, Educational Administration, Elementary Secondary Education, Intergroup Relations, Interpersonal Communication, Interprofessional Relationship, Listening Skills, Models, Organizational Communication, Problem Solving, Receptive Language

Disciplines

Communication | Education | Elementary and Middle and Secondary Education Administration | Peace and Conflict Studies

ORCID ID

0000-0002-7289-5670

Resolving Conflict Successfully: Needed Knowledge and Skills (Roadmaps to Success)
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