Resolving Conflict Successfully: Needed Knowledge and Skills (Roadmaps to Success)
ORCID ID
0000-0002-7289-5670
Document Type
Book
ISBN
978-0803961456
Publication Date
1-1994
Keywords
Communication Skills, Conflict Resolution, Educational Administration, Elementary Secondary Education, Intergroup Relations, Interpersonal Communication, Interprofessional Relationship, Listening Skills, Models, Organizational Communication, Problem Solving, Receptive Language
Description
This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving model and an example of an actual conflict situation that was successfully resolved using the skills outlined in the book. Nineteen figures and 12 annotated references are included.
Publisher
Corwin Press, Inc.
City
California
First Page
1
Last Page
72
Disciplines
Communication | Education | Elementary and Middle and Secondary Education Administration | Peace and Conflict Studies
NSUWorks Citation
Katz, Neil H. and John W. Lawyer. Resolving Conflict Successfully: Needed Knowledge and Skills (Roadmaps to Success). California: Corwin Press, Inc..