Staff Development Towards Optimizing Experience And Enthusiasm In The Provision Of Residential Care.
Date of Award
6-1-1990
Document Type
Thesis - NSU Access Only
Degree Name
Doctor of Education
Department
Center for the Advancement of Education
Advisor
Mary Ellen Snapp
Keywords
Staff Development, Professional Development, Employee Morale, Job Satisfaction, Stress, Training, Residential Programs, Motivation, Employee Assistance, Critical Incident Trauma.
Abstract
Due to the wear and tear of years of experience, the staff were unable to muster the enthusiasm necessary to take the risks involved in establishing bonding relationships with the clients. The author designed and implemented a three phase strategy to generate enthusiasm. The first phase involved presenting workshops on stress and critical incident trauma to alert the staff to the hazards of their work. The second phase was the development of an Employee Assistance Program to support the staff and the final phase was the provision of a Career Planning Program to the Clients by another agency's staff to challenge and broaden staff's outlook. The rating scales indicated a favorable response with the enthusiasm level of all staff improving. The goals were met and benefits were experienced by the staff, management and the clients. Appendices include samples of the rating scales.