Date of Award
6-1-1990
Document Type
Practicum
Degree Name
Master of Science
Department
Center for the Advancement of Education
Advisor
Mary Ellen Snapp
Keywords
bonding relationships, career planning, career planning program, client services, critical incident trauma, employee assistance program, employee support, enthusiasm, implementation, management, organizational development, professional development, program evaluation, rating scales, risk-taking, staff attitudes, staff development, staff engagement, staff morale, staff support, stress, stress management, trauma awareness, workplace enthusiasm, workplace intervention, workshops, employee well-being, occupational stress, human services, client relationships, workforce development, staff training, organizational change, employee motivation, service delivery, support programs, counseling services, job satisfaction, staff resilience, intervention strategies, program implementation, evaluation methods, workplace wellness, client outcomes, management support, professional growth, staff performance, organizational effectiveness, employee retention, workforce morale, helping professions
Abstract
Due to the wear and tear of years of experience, the staff were unable to muster the enthusiasm necessary to take the risks involved in establishing bonding relationships with the clients.
The author designed and implemented a three phase strategy to generate enthusiasm. The first phase involved presenting workshops on stress and critical incident trauma to alert the staff to the hazards of their work. The second phase was the development of an Employee Assistance Program to support the staff and the final phase was the provision of a Career Planning Program to the Clients by another agency's staff to challenge and broaden staff's outlook.
The rating scales indicated a favorable response with the enthusiasm level of all staff improving. The goals were met and benefits were experienced by the staff, management and the clients. Appendices include samples of the rating scales.