Improving Administrators’ Skills and Knowledge Of Personnel Procedures Through The Use of a Web Site
Date of Award
2003
Document Type
Dissertation
Degree Name
Doctor of Education
Department
Fischler Graduate School of Education and Human Services
Advisor
Karen B. Kamin
Committee Member
Paul Borthwick
Committee Member
Barbara Packer
Keywords
administrator education, administrators, applied dissertation, communication skills, employee discipline, investigative reports, labor relations, labor standards, log analysis, logon activity, personnel policy, policy awareness, procedural knowledge, report quality, supervisory training, website technology, website utilization, Web site, Web log analysis, workforce training
Abstract
During the 2001-2002 school year, the writer posted a Web site designed to address the issue of improving knowledge and communicating how-to skills in the area of employee discipline through the use of Web site technology. It was determined that only 25 target administrators or less than 3% were actively logging on. Furthermore, a random review of investigative site disposition reports identified within the writer’s jurisdiction revealed a lack of procedural, content-specific knowledge and general policy awareness.
The purpose of this applied dissertation was to increase Web site utilization by increasing the number of recorded hits as determined by unique logon IDs and to show an increase in the knowledge base from the information retrieved via the Web site by documenting a 50% improvement in the quality of investigative site disposition reports submitted by the target population when compared against the previous year’s data.
The applied dissertation was determined to have been a success as documented by attaining two of the three objectives: first by the 64% increase in individual logon activity and then by the 71% increase in multiple logon activity as determined by Web log analysis. Although the 3rd objective did not meet its intended outcome, achieving only a 28% reduction in the reports with substantive errors, significant improvements were noticed in the quality of the investigative reports to deem the objective successful in spite of not attaining the expected 50% benchmark.