Department of Conflict Resolution Studies Theses and Dissertations

Date of Award

2021

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

College of Arts, Humanities and Social Sciences – Department of Conflict Resolution Studies

First Advisor

Robin Cooper

Second Advisor

Cheryl Duckworth

Third Advisor

Urszula Strawinska-Zanko

Keywords

communication and engagement, conflict management, conflict prevention, grounded theory, healthcare managers, remote employee, remote working environment

Abstract

Healthcare managers of remote employees are faced with unique challenges as they relate toconflict prevention and management. The Covid-19 pandemic further complicated this issue when, because of social distancing mandates and employee health concerns, a large volume of healthcare managers and their employees were forced to transition to a remote working environment. Managers had to then develop personal strategies to successfully lead their now- remote workforce. This qualitative Grounded Theory study revealed that intentional communication, engagement, and planning are ways in which managers have been able to minimize the effects that conflict has on their employees. From the research, the Foresight Leadership Theory has emerged. This theory highlights the role of these strategies, with foresight as the guide, in reducing conflict. Using these strategies, healthcare managers are better able to tailor meaningful communication and engagement with their staff, which has shown a decrease in conflict as a whole.

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