Cindy Walsh


With the passage of the Americans with Disabilities Act, sign language interpreter demands have dramatically increased and non-profit agencies for the Deaf have been inundated with requests for interpreting services. Paper and pencil systems to track interpreter requests, bill for services, and pay the interpreters have quickly become ineffective for handling large volumes of interpreter requests. As Eighinger (1999) asserts, "It is…incumbent upon agencies in order to maintain a competitive advantage to invest in technology." Valley Center of the Deaf (VCD) and Community Outreach Program for the Deaf (COPD) have developed customized software to handle the needs of their interpreter referral programs.