Exploring the Perceptions of Patients and Family Members on What Makes an Extraordinary Nurse: A Qualitative Analysis

Nova Southeastern University, Davie, Florida, USA

Objective. The objective of this study was to explore the experiences and perceptions of patients’ and families’ DAISY Award® submissions to determine what makes an extraordinary nurse. Background. Nursing’s fundamental tenets have not changed over time. These tenets identify that nursing is founded on specific human values, scientific knowledge, and technical skill. Understanding patients’ and families’ perspective on what makes an extraordinary nurse is an important aspect in redefining the relationship that nurses have with their patients and families. Patient- and family-centered care is an approach to the planning, delivery, and evaluating health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. Methods. DAISY Award® nominations between May 2012 and June 2013 that were submitted by a patient or family member were included in the qualitative content analysis. A total of 53 DAISY Award® nominations were reviewed. Results. Six narrative themes emerged: (1) Part of the Family/Feel at Home; (2) Extreme Caring; (3) Family Focus; (4) Connecting from the heart; (5) Skilled Education/Knowledgeable; and (6) Human touch. Conclusion. The results of this study have helped develop an understanding of the essence of what makes an extraordinary nurse in the eyes of our patients and families. By understanding what makes an extraordinary nurse in the perceptions of patients and families, nurse leaders can create nurse development and evaluations rooted in a patient and family-centered approach.