Faculty Articles
Knowledge Sharing Using Codification and Collaboration Technologies to Improve Health Care: Lessons from the Public Sector
Publication Title
Knowledge Management Research & Practice
Publisher
Taylor & Francis
ISSN
1477-8238
Publication Date
9-2009
Keywords
case study, codification, collaboration technologies, continuous quality improvement, government agency, health-care industry, information and communication technologies, knowledge management, knowledge transfer, public sector innovation, organizational learning, evaluation methods, km practice, change management, digital transformation
Abstract
Knowledge management (KM) enables the public sector to support knowledge transfer across organizations and communities. This case study tells the story of how one U.S. Government agency has been able to support change within the health-care industry to adopt and use information and communication technologies. The study focuses on the role and use of codification and collaboration technologies in KM practice. The study also describes the agency's emphasis on evaluation of these techniques in support of continuous quality improvement of KM practice. Building on previous work in KM, the study extends the traditional dialectic on codification and collaboration, blurring the lines between formal and informal forms and suggesting that both approaches may be necessary to achieve desired impacts on government and societal challenges.
DOI
10.1057/kmrp.2009.15
Volume
7
Issue
3
First Page
249
Last Page
259
Disciplines
Medical Specialties | Medicine and Health Sciences | Osteopathic Medicine and Osteopathy
NSUWorks Citation
Dixon, B. E.; McGowan, J. J.; and Cravens, Gary Dean, "Knowledge Sharing Using Codification and Collaboration Technologies to Improve Health Care: Lessons from the Public Sector" (2009). Faculty Articles. 1509.
https://nsuworks.nova.edu/hpd_com_faculty_articles/1509
