HCBE Faculty Presentations
Business Process Redesign Primer
Event Title
2013 ATMAE (The Association of Technology, Management, and Applied Engineering) Conference
Event Location
New Orleans, Louisiana, USA
Date Range
2013-11-20 - 2013-11-23
Presentation Date
11-2013
Document Type
Conference Proceeding
ORCID ID
0000-0001-8203-8827
Description
Need: A high percentage of change management initiatives fail in industry today. Companies continue to lose money on redesign initiatives because employees resist change. Obtaining a broad understanding of process knowledge prior to undertaking Business Process Redesign (BPR) initiatives could increase the probability of success for organizations and their supply chain members. This research offers an innovative strategy for fostering collaboration, enterprise knowledge and business process knowledge as a precursor to redesign efforts.
Overview: End-user training in manufacturing environments often focuses on transactional knowledge – teaching employees rote skills to facilitate system usage. Because users tend to be trained on functional knowledge, their training may not extend beyond departmental boundaries. Enterprise knowledge is limited and users lack comprehension of how their tasks impact other functional units within the organization and their supply chain. This challenge can be addressed through the use of ERP training simulations, fostering business process knowledge and exposing users to the inter-dependencies that exist within the firm and supply chain.
Major Points:
- History of traditional training practices in industry & the supply chain
- Overview of ERP simulation effectiveness in industry & academia
- Research study – use of ERP simulation with experienced users to foster business process and enterprise knowledge
- Results, conclusions, recommendations
Summary: Supply chain members often seek to gain efficiencies by modifying processes. However, depending on the level of maturity, employees may be resistant to the change due to lack of foundational knowledge and attitudes. Partners need a means of boosting knowledge, attitudes and technology acceptance before embarking on improvement endeavors to ensure success. ERPsim provides an extension to traditional training that may serve a need not currently addressed. Exposure to the software through an interactive and exploratory approach will not only expose employees to the intricacies of the technology, but will also allow for a broader understanding of SAP concepts, inter-departmental collaboration, and an opportunity to learn how processes are combined to accomplish enterprise and supply chain objectives.
NSUWorks Citation
Deranek, Kimberly, "Business Process Redesign Primer" (2013). HCBE Faculty Presentations. 736.
https://nsuworks.nova.edu/hcbe_facpres/736
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