HCBE Faculty Articles

Title

Emotional Intelligence in Organizations: A Conceptualization

Document Type

Article

Date

5-1999

Publication Title

Genetic Social and General Psychology Monographs

ISSN or ISBN

1940-5286

Volume

125

Issue

2004

First Page

209

Last Page

224

Description

What is the impact of emotional intelligence in the workplace? What is its effect on organizational commitment and organizational citizenship? This study hypothesized the relationships between emotional intelligence and specific organizational criteria to provide a direction for future empirical research. Nine empirically testable propositions were posited. Emotional intelligence was theorized to have a positive effect on the organizational outcomes of work-group cohesion, congruence between self- and supervisor appraisals of performance, employee performance, organizational commitment, and organizational citizenship. It may also prevent emotional dissonance, ethical role conflict, and job insecurity from affecting organizational commitment. The most beneficial effects of emotional intelligence may occur in environments in which there is a high degree of job control.

Comments

[Citation to be verified.]

This document is currently not available here.

Peer Reviewed

Find in your library

Share

COinS