HCBE Faculty Articles

Title

The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover

Document Type

Article

Date

1999

Publication Title

The Journal of Psychology

ISSN or ISBN

1940-1019

Volume

133

Issue

4

First Page

441

Last Page

455

Description

In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support. Emotional dissonance was theorized to stimulate turnover intentions, either solely through job dissatisfaction or through both job dissatisfaction and reduced organizational commitment. Job dissatisfaction was found to be the sole mediator. Emotional dissonance resulted in job dissatisfaction, which, in turn, stimulated withdrawal intentions. Self-monitoring and social support exerted moderator effects, albeit in opposing directions. Emotional dissonance aroused feelings of job dissatisfaction and reduced organizational commitment among high self-monitors. In contrast, social support lessened the negative impact of emotional dissonance on organizational commitment.

DOI

10.1080/00223989909599754

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