HCBE Faculty Articles
Title
Decision Support System (DSS) Use and Decision Performance: DSS Motivation and Its Antecedents
Document Type
Article
Publication Date
2017
Publication Title
Information & Management
ISSN or ISBN
0378-7206
Volume
54
Issue/Number
7
First Page
934
Last Page
947
Abstract/Excerpt
We developed an experimental decision support system (DSS) that enabled us to manipulate DSS performance feedback and response time, measure task motivation and DSS motivation, track the usage of the DSS, and obtain essential information for assessing decision performance through conjoint analysis. The results suggest the mediating role of DSS use in the relationship between DSS motivation and decision performance. Further, DSS motivation is highest in the presence of high task motivation, more positive DSS performance feedback, and fast DSS response time. The findings have important implications for both DSS research and practice.
DOI
10.1016/j.im.2017.01.006
NSUWorks Citation
Chan, Siew H.; Song, Qian; Sarker, Saonee; and Plumlee, R. David, "Decision Support System (DSS) Use and Decision Performance: DSS Motivation and Its Antecedents" (2017). HCBE Faculty Articles. 742.
https://nsuworks.nova.edu/hcbe_facarticles/742
