HCBE Faculty Articles

Title

Decision Support System (DSS) Use and Decision Performance: DSS Motivation and Its Antecedents

Document Type

Article

Date

2017

Publication Title

Information & Management

ISSN or ISBN

0378-7206

Volume

54

Issue

7

First Page

934

Last Page

947

Description

We developed an experimental decision support system (DSS) that enabled us to manipulate DSS performance feedback and response time, measure task motivation and DSS motivation, track the usage of the DSS, and obtain essential information for assessing decision performance through conjoint analysis. The results suggest the mediating role of DSS use in the relationship between DSS motivation and decision performance. Further, DSS motivation is highest in the presence of high task motivation, more positive DSS performance feedback, and fast DSS response time. The findings have important implications for both DSS research and practice.

DOI

10.1016/j.im.2017.01.006

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