HCBE Faculty Articles
Title
The Identification of Quality Improvement Opportunities through customer Service Auditing
Document Type
Article
Publication Date
1-1-1993
Publication Title
Productivity and Quality Management Frontiers - IV
NSUWorks Citation
Preziosi, Robert, "The Identification of Quality Improvement Opportunities through customer Service Auditing" (1993). HCBE Faculty Articles. 47.
https://nsuworks.nova.edu/hcbe_facarticles/47