![HCBE Faculty Articles](../../assets/md5images/a0e19adeb4d6b2f6dcf89fe8b455de32.png)
HCBE Faculty Articles
The Identification of Quality Improvement Opportunities through customer Service Auditing
Document Type
Article
Publication Title
Productivity and Quality Management Frontiers - IV
Publication Date
1-1-1993
NSUWorks Citation
Preziosi, Robert, "The Identification of Quality Improvement Opportunities through customer Service Auditing" (1993). HCBE Faculty Articles. 47.
https://nsuworks.nova.edu/hcbe_facarticles/47