HCBE Faculty Articles

ORCID

Bahaudin Mujtaba0000-0003-1615-3100

Document Type

Article

Publication Title

Journal of Service Science and Management

ISSN

1940-9907

Publication Date

2017

Abstract/Excerpt

The main purpose of this research is to study the impact of personality on job burnout among educators. Additionally the role of emotional labor on the relationship of personality and burnout is also investigated. In this model, job burnout (exhaustion, depersonalization and lack of personal accomplishment) is a dependent variable; personality (extraversion, neuroticism, agreeableness, openness to experience and conscientiousness) is an independent variable, while emotional labor (surface acting and deep acting) is a mediating variable. To investigate the relationship among above stated variables, correlation and multiple regression analysis were conducted. Questionnaires were used to collect the data from 199 secondary level teachers of private schools. The results of correlation and multiple regression showed the negative impact of personality on burnout, positive impact of personality on emotional labor, and the negative impact of emotional labor on job burnout. Discussion, suggestions, implications, and recommendations selection and training are provided.

DOI

https://doi.org/10.4236/jssm.2017.106038

Volume

10

Issue

6

First Page

482

Last Page

496

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