Interpersonal Communication and Conflict Management Skills Workshop: A Training Guide for Workshop Leaders and Facilitators
This booklet is designed to be a teaching guide for trainers for a generic workshop in interpersonal and small group communication and conflict management skills. The specific skills emphasized in this booklet are reflective listening, problem solving, assertion, and conflict management of needs and values.
Maxwell School at Syracuse University
Communication, small group, conflict management skills
Communication | Interpersonal and Small Group Communication
Katz, Neil H.. Interpersonal Communication and Conflict Management Skills Workshop: A Training Guide for Workshop Leaders and Facilitators.: Maxwell School at Syracuse University.