CCE Theses and Dissertations

An Integrated Needs Assessment And Training Plan Model For Employees of the Logistics Systems Group

Date of Award

1991

Document Type

Dissertation

Degree Name

Doctor of Education in Computer Education

Department

Center for Computer and Information Sciences

Advisor

John Kingsburry

Committee Member

Steven R. Terrell

Committee Member

Al Saber

Abstract

The focus of this study was an integrated needs assessment and training plan model for Computer Services Logistics Support, a group within a computer services company which is a subsidiary of an aerospace company. The need for a training plan is based on limited training budget and limited availability of classes. In addition, a recent decrease in the number of employees has not been paralleled by a decrease in the number of applications supported by the organization. Although the present scheduling process serves many needs in the larger company organization, it does not provide for long range planning of training programs.

Through the formalized processes of needs assessment and task analysis, training inadequacies were identified and addressed. After criteria were developed for each task, the tasks were grouped into general areas of training needs. Managerial data were then compiled for each analyst. The needs analysis and task analysis confirmed that Computer Services Logistics is a service organization that provides two primary functions or interfaces: the human-ta-human interface and the human- ta-machine interface. Data indicated that the group is well trained in the latter, but does more tasks that require the Fonner. Based on the findings, the development of an online expert system for planning training is recommended. This system would include a database of all available courses that can be maintained over a long period of time.

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