CCE Theses and Dissertations

An Analysis of Successful and Unsuccessful Implementation of Telecommuting by an Organization Through Identification of Critical Success Factors

Date of Award


Document Type


Degree Name

Doctor of Philosophy (PhD)


Graduate School of Computer and Information Sciences


Michael A. Moody

Committee Member

Steven R. Terrell

Committee Member

S. Rollins Guild


The purpose of this dissertation was 10 identify the primary factor or factors which influence implementation or non-implementation of telecommuting and the continuation or discontinuation of telecommuting. These factors could be used to develop guidelines to increase success for an organization implementing telecommuting. The literature review indicated that an organization is less likely to successfully implement a telecommuting program if the organization or employee cannot deal with the social issues of telecommuting. The hypothesis is that the analysis and surveys would demonstrate that a successful telecommuting program was based more often on social factors rather than on technical or cost/benefit factors. The telecommuting social factors included such items as; isolation by the employee, lack of or perceived lack of promotions and opportunity, or realization by the telecommuter that they must still employ daycare.

The methodologies for research were possible and were completed in a time frame of one year. This included the construction of a questionnaire, identifying the subjects through the use of appropriate sampling techniques that have the required information for telecommuting success factors and are willing to release the information or participate in the questionnaire. The study was casual-comparative that determined the factors of success. The analysis of the data in evolved descriptive and inferential statistics.

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