Date of Award


Document Type

Dissertation - NSU Access Only

Degree Name

Doctor of Education


Center for the Advancement of Education


The office administration faculty members at the Community College of Southern Nevada (CCSN) recently completed a business community needs assessment. After reviewing the needs assessment, the faculty determined that the present curriculum did not address many of the skills that employers listed as being important to their businesses. The present curriculum has a highly advanced word processing course as the final course in the curriculum. Although the students learn many advanced word processing features that businesses indicate as important, none of the personal traits and characteristics that businesses indicate that they need their employees to have are included in the course. Therefore, graduates enter the job market without those traits and characteristics and without the knowledge that they need them. The purpose of this case study was to investigate the essential office administration and word processing skills and personal traits and characteristics that should be included in a capstone course for office administration student. A model course was developed based on the needs assessment and on the results of the investigation. There were two research questions that were answered:

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