Date of Award


Document Type

Thesis - NSU Access Only

Degree Name

Master of Science


Center for the Advancement of Education


Secondary Education, English Education, Writing, Quality Circle, Evaluation, Writing Skills Enhancement.


The high level o frustration voiced by secondary English teachers regarding the lack of resources available for evaluating student writing assignments was addressed by utilizing a quality circle approach to brainstorm and refine various methods of evaluation. Secondary English teachers participated in the creation of the Operation Relief handbook under the guidance of the quality circle coordinator. The results of the creation and dissemination of this handbook indicated a decrease in the level of frustration. The results of this approach provide significant information on the need for teacher input regarding problem solutions. It was concluded that the use of the highly positive and interactive quality circle approach can provide a feasible way to produce solutions for problems. Solutions achieved in this manner have a better probability of being enacted. Appendices include surveys that determine causes and levels of teacher frustration.

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