Document Type

Book Chapter

Publication Date

4-25-2025

Keywords

American Express, business performance, challenges, choices, commercial businesses, contentment, employee feedback, employee satisfaction, employee turnover, employee appreciation, evaluation trends, explicit data, Facebook, human behavior, job satisfaction, market research, mental motivation, motivation deficiency, multifaceted emotional state, personal choices, physical environment, regular surveys, research, researcher findings, satisfaction ratings, satisfaction surveys, task fulfillment, turnover rates, well-being, work day, work environment, yearly assessments

Disciplines

Developmental Psychology

Abstract

Satisfaction is a multifaceted emotional state of being that is derived from the fulfillment of expectations, wants, and needs. Reaching a level of satisfactory creates contentment, pleasure and even pride, but in order to achieve this state of well-being the task must be reasonably challenging, purposeful and appreciated. Today, job satisfaction is a topic that interests many. Satisfaction surveys are completed yearly, if not quarterly, to assure employees are feeling heard and understood. Some businesses such as Facebook and American Express have employee satisfaction ratings that top the charts, other places of work, suffer from high turnover rates and lack of motivation. What keeps an employee coming back to work each day may differ from person to person, but researchers have identified several satisfying trends.

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