Department of Conflict Resolution Studies Theses and Dissertations

Date of Award

2017

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Conflict Analysis & Resolution

Department

College of Arts, Humanities and Social Sciences – Department of Conflict Resolution Studies

First Advisor

Dustin Berna

Second Advisor

Neil Katz

Third Advisor

Jason Campbell

Keywords

Conflict in Business, Intimate Partner Conflict, Organizational Conflict, Personal Lives Conflict, Workplace Conflict

Abstract

The phenomenon of personal lives conflict is multifaceted and impacts the workplace in multiple ways. The aims of this study were to examine the various aspects of personal lives conflicts and how it affects the workplace’s productivity. Understanding productivity in the workplace, employers would better be able to manage conflicts at work as well as maintain productivity and by extensions profits. In order to fully understand this issue, the researcher framed the study around these questions: Do personal lives conflict affect productivity in the workplace? Do intimate partner conflicts affect productivity in the workplace? To what extent does intimate partner conflict affect productivity in the workplace? The research focused on a finance organization that offers services to Jamaican immigrants living in South Florida. A total of 10 participants were interviewed to complete the study and to gain insight and answer the research questions. Given the nature of the study, a case study was chosen to gain in-depth understanding of a specific group of people who work in a very specific organization that is often plagued by conflicts and allows for productivity to be measured. The findings indicated that employees often face challenges that are not related to the workplace, but given the culture of the organization, management does not see fit to assist employees who are experiencing personal lives conflict, rather these employees are left to resolve their conflicts with little or no guidance, despite the impact of the conflicts on their performance at work.

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