Department of Conflict Resolution Studies Theses and Dissertations

Date of Award

2014

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Conflict Analysis & Resolution

Department

College of Arts, Humanities and Social Sciences – Department of Conflict Resolution Studies

First Advisor

Neil Katz

Second Advisor

Elena Bastidas

Third Advisor

Toran Hansen

Keywords

Conflict Management, Conflict Resolution, Emotional Intelligence, Leadership, Organizational Development, Social Capital

Abstract

The purpose of this work was to evaluate the relationship between emotional and social intelligence (ESI) and the conflict management behavior (CMB) of lower level members of management or managers in training in a public sector organization in a country in the British Caribbean. The instruments that were utilized were SPSS, the Emotional Intelligence Appraisal-Me Version, and the Conflict Dynamic Profile-Individual (CDP-I). In all cases, due to non-normality, Spearman's rho was used in order to test the five hypotheses incorporated within this study. The Spearman rho, which is also known as the Pearson correlation coefficient between ranked variables, is a nonparametric measure of statistical dependence between variables, which assesses how well the relationship between the independent variable of ESI and the dependent variable of CMB, can be described through the employment of a monotonic function. The results of this research highlighted the influence that the emotional & social intelligence of a leader may have on his or her ability to manage interpersonal conflict between subordinates effectively, and to display personalized deliberations that move toward the reduction of workplace conflict.

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