Emotional labor and its outcomes: A study of a Philippine call center
Event Location / Date(s)
Conference Name / Publication Title
2013 Annual Meeting of the Southwest Academy of Management
Ruppel, Cynthia P.; Sims, Randi L.; and Zeidler, P., "Emotional labor and its outcomes: A study of a Philippine call center" (2013). HCBE Faculty Presentations. 493.