Emotional labor and its outcomes: A study of a Philippine call center

Event Location / Date(s)

Albuquerque, NM

Event Name / Location

2013 Annual Meeting of the Southwest Academy of Management

Presentation Date

3-1-2013

Document Type

Conference Proceeding

Presenter(s) / Author(s)

Cynthia P. Ruppel, Nova Southeastern UniversityFollow
Randi L. Sims, Nova Southeastern UniversityFollow
P. Zeidler

First Page

360

Last Page

371

Comments

Organization Website

NSUWorks Citation

Ruppel, Cynthia P.; Sims, Randi L.; and Zeidler, P., "Emotional labor and its outcomes: A study of a Philippine call center" (2013). HCBE Faculty Presentations. 493.
https://nsuworks.nova.edu/hcbe_facpres/493