CAHSS Faculty Books and Book Chapters

Administration and Management in Criminal Justice: A Service Quality Approach

Chapter Title

Administration and Management in Criminal Justice: A Service Quality Approach

Department

Department of Justice and Human Services

Files

Link to Full Text

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Document Type

Book

Edition

3

Description

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

ISBN

9781506361529

Publication Date

2-5-2018

Publisher

SAGE Publications, Inc.

City

Thousand Oaks, CA

Keywords

administration and management, budgeting, criminal justice, financial management

Disciplines

Criminology and Criminal Justice | Legal Studies | Social and Behavioral Sciences

First Page

1

Last Page

536

Administration and Management in Criminal Justice: A Service Quality Approach
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