CAHSS Faculty Books and Book Chapters

Administration and management in criminal justice: a service quality approach

Title

Administration and management in criminal justice: a service quality approach

Files

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Document Type

Book

Department

Department of Justice and Human Services

Book Title

Administration and management in criminal justice: a service quality approach

Description

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

ISBN

9781506361529

Publication Date

2-5-2018

Publisher

SAGE Publications, Inc.

City

Thousand Oaks, CA

First Page

1

Last Page

536

Disciplines

Criminology and Criminal Justice | Legal Studies | Social and Behavioral Sciences

Administration and management in criminal justice: a service quality approach
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