Department of Conflict Resolution Studies
Conflict Resolution Quarterly
This article shares insights gleaned from interviews with nine experienced, successful conflict resolution practitioners engaged in a variety of interventions from a variety of organizations. The interviews were conducted first with graduate students participating in a class on “Reflective Practice.” Subsequently, the authors conducted a second round of interviews to appeal to a wider audience. Questions and topics addressed by the respondents included childhood disposition for this kind of work, critical milestones along the way, helpful characteristics/attributes, satisfaction they derive from their work, greatest challenges, lessons learned, and examples of “reflecting‐in‐action” utilization.
Katz, N. H., Bascombe, N., & Tokar, P. (2019). Illuminating Interviews: Insights into the Hearts and Minds of Conflict Resolution Practitioners. Conflict Resolution Quarterly, 36 (4), 345-371. https://doi.org/10.1002/crq.21248