Illuminating Interviews: Insights into the Hearts and Minds of Conflict Resolution Practitioners
Department of Conflict Resolution Studies
Conflict Resolution Quarterly
This article shares insights gleaned from interviews with nine experienced, successful conflict resolution practitioners engaged in a variety of interventions from a variety of organizations. The interviews were conducted first with graduate students participating in a class on “Reflective Practice.” Subsequently, the authors conducted a second round of interviews to appeal to a wider audience. Questions and topics addressed by the respondents included childhood disposition for this kind of work, critical milestones along the way, helpful characteristics/attributes, satisfaction they derive from their work, greatest challenges, lessons learned, and examples of “reflecting‐in‐action” utilization.
Katz, N. H., Bascombe, N., & Tokar, P. (2019). Illuminating Interviews: Insights into the Hearts and Minds of Conflict Resolution Practitioners. Conflict Resolution Quarterly, 36 (4), 345-371. https://doi.org/10.1002/crq.21248