Zoom Behaviors and Expectations: The Non-Obvious
Proceedings of EdMedia + Innovate Learning
Due to the COVID-19 pandemic, most educational institutions found themselves forced to switch to online learning in a hurry to ensure instructional continuity, as did we at the Halmos College of Arts and Sciences of Nova Southeastern University. As we faced abrupt change brought about by the pandemic, we suddenly needed to meet learning needs through socially distant learning activities online in a hurry. As courses progressed in the New-Normal imposed online format for those courses that used to be formerly offered in a face-to-face or blended modalities, we realized that we had simply assumed that (a) students “just knew” how to behave in Zoom meetings, and (b) students were OK with the idea of suddenly switching to an online course, when they had originally registered for a face-to-face course. Further, our assumption was also that they understood how little choice (none, really) we all had in the matter (institutions, faculty and students alike) in the midst of an unprecedented worldwide pandemic, and our expectation was that students would seamlessly and willingly flip a proverbial switch and engage appropriately in an online course (a format they did not choose) instead of their original choice of a face-to-face course. As we encountered some unexpected student behaviors in Zoom meetings, we designed, developed and implemented a pilot course called “Zoom Etiquette and Expectations: Preparing for Success" -“Zoom Course”, for short- which we deployed in January 2021.
Judith Slapak-Barski. 2022. Zoom Behaviors and Expectations: The Non-Obvious .Proceedings of EdMedia + Innovate Learning : 853 -860. https://nsuworks.nova.edu/occ_facarticles/1262.