Department of Physical Therapy Student Theses, Dissertations and Capstones

Document Type

Thesis - NSU Access Only

Degree Name

Master of Physical Therapy (MPT)

Copyright Statement

All rights reserved. This publication is intended for use solely by faculty, students, and staff of Nova Southeastern University. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, now known or later developed, including but not limited to photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the author or the publisher.

Department

College of Health Care Sciences - Physical Therapy Department

Publication Date / Copyright Date

1998

Publisher

Nova Southeastern University

Abstract

Purpose: To determine the components of patient satisfaction in physical therapy and their influence on compliance.

Subjects: 150 surveys were distributed to patients in three out-patient clinics in Broward and Dade counties in Florida.

Methods: The Patient Satisfaction Questionnaire (PSQ) was used in this study. The PSQ consisted of three parts and demographic data. Questions regarding the importance of 17 features, experience with the 17 features and home program questions were addressed.

Results: Discussing progress was found to be the most importance factor to patient satisfaction. Frequencies were tabulated for all of the features. The Pearson correlation coefficient was used to determine a significant relationship (p=.428) between overall patient satisfaction and home program compliance. T-tests were used to analyze differences between experiences of males and females. Males and females differed significantly on only 3 program features.

Conclusion: An effective way to reach patient goals, while providing quality of care in shorter treatment sessions, will be to focus on getting the patient involved as much as possible. When designing a physical therapy program, therapists must consider that patients are more likely to adhere to regimens that are consistent with their needs and expectations.

Disciplines

Physical Therapy

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