Department of Physical Therapy Student Theses, Dissertations and Capstones

Document Type

Thesis - NSU Access Only

Degree Name

Master of Physical Therapy (MPT)

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College of Health Care Sciences - Physical Therapy Department

Publication Date / Copyright Date



Nova Southeastern University


Purpose: To determine the components of patient satisfaction in physical therapy and their influence on compliance.

Subjects: 150 surveys were distributed to patients in three out-patient clinics in Broward and Dade counties in Florida.

Methods: The Patient Satisfaction Questionnaire (PSQ) was used in this study. The PSQ consisted of three parts and demographic data. Questions regarding the importance of 17 features, experience with the 17 features and home program questions were addressed.

Results: Discussing progress was found to be the most importance factor to patient satisfaction. Frequencies were tabulated for all of the features. The Pearson correlation coefficient was used to determine a significant relationship (p=.428) between overall patient satisfaction and home program compliance. T-tests were used to analyze differences between experiences of males and females. Males and females differed significantly on only 3 program features.

Conclusion: An effective way to reach patient goals, while providing quality of care in shorter treatment sessions, will be to focus on getting the patient involved as much as possible. When designing a physical therapy program, therapists must consider that patients are more likely to adhere to regimens that are consistent with their needs and expectations.


Physical Therapy

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