MultiChoice: Managing the Queue

Event Location / Date(s)

Chicago, IL / 2004

Event Name / Location

International Call Center Management Conference and Exposition

Presentation Date

2004

Document Type

Conference Proceeding

Presenter(s) / Author(s)

Michael Bendixen, Nova Southeastern UniversityFollow
R. du Preez

NSUWorks Citation

Bendixen, Michael and du Preez, R., "MultiChoice: Managing the Queue" (2004). HCBE Faculty Presentations. 884.
https://nsuworks.nova.edu/hcbe_facpres/884