HCBE Faculty Articles

Student Perceptions of the Role of Emotional Intelligence in College Success: A Phenomenological Study

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International Journal of Business Marketing and Management

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Although there is an emerging body of literature demonstrating a relationship between Emotional Intelligence and academic success (i.e., GPA) and much speculation as to how Emotional Intelligence impacts academic performance, there are no studies to date, which examine students’ experiences of this phenomenon in-depth. There is a need to understand the experience of students with regard to how Emotional Intelligence impacts academic achievement from the students’ perspective.

This dissertation presents a qualitative study based on the perceptions and lived experiences of eight undergraduate business students with respect to emotional intelligence and how it impacts perceived success. contributes to improved academic achievement, a greater understanding of the relationship between EI and student success, particularly within the realms of self-awareness, self-management, social awareness, and relationship management would benefit universities in both admissions decisions and interventions to improve student success, thereby increasing overall student retention.

The knowledge gained from this research contributes to existing literature regarding how EI impacts students’ perceived success in an undergraduate business program. The goal of this research project was to gather rich descriptions and a depth of understanding of the students’ experiences of EI as it relates to perceived success. The most prevalent themes identified by respondents were relationship management, self-awareness, self-management, and social awareness. The eight students who participated in this study emphasized and recognized that EI was an important factor in their decision-making process for academic success. Results of this research indicated that there was a strong, positive connection between EI and academic success and that the development of EI was influenced by identifiable factors. Emotions play a key role in decision making, and this research reinforced the awareness that emotional stability and EI are crucial components for academic success.





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