Employee Turnover in International Brand Hotels in Russia: A Comparison of Nationals and Foreign Nationals

Author(s)

Gary A. Dusek
Ruth Clarke, Nova Southeastern UniversityFollow
Yuliya Yurova, Nova Southeastern UniversityFollow
Cynthia P. Ruppel, Nova Southeastern UniversityFollow

ORCID

Yuliya Yurova 0000-0003-4524-3471

Cynthia P. Ruppel 0000-0001-6671-5314

Document Type

Article

Publication Title

Journal of East-West Business

ISSN

1066-9868

Publication Date

1-1-2015

Abstract/Excerpt

This empirical study tests the relations between employee turnover and the organizational dimensions of service climate, comparing nationals and foreign nationals in the international brand Russian hotel industry. This study extends the geographic scope of employee turnover to the undertested Russian context. Responses were analyzed using a partial least squares model. Results show that nationals’ and foreign nationals’ responses to model variables diverge. Job insecurity directly affects the turnover intentions of Russian nationals, while its effect for foreign nationals was indirect through organizational commitment and job satisfaction. Compounded indirect effects of turnover antecedents and service climate dimensions are also examined and discussed.

DOI

https://doi.org/10.1080/10669868.2015.1126878

Volume

22

Issue

1

First Page

51

Last Page

75

NSUWorks Citation

Dusek, Gary A.; Clarke, Ruth; Yurova, Yuliya; and Ruppel, Cynthia P., "Employee Turnover in International Brand Hotels in Russia: A Comparison of Nationals and Foreign Nationals" (2015). HCBE Faculty Articles. 543.
https://nsuworks.nova.edu/hcbe_facarticles/543