HCBE Faculty Articles
Title
The Impact of Media Choice and Social Capital on Quality Improvement
Document Type
Article
Publication Date
Spring 2016
Publication Title
Journal of North American Management Society
ISSN or ISBN
2331-7272
Volume
10
Issue/Number
1
First Page
1
Last Page
8
Abstract/Excerpt
In this paper, we analyze the differences between product and process quality improvement and suggest that the effectiveness of each type of quality improvement is facilitated by distinctive organizational contexts. Specifically, the level of organizational social capital and the richness of communication media are significant determinants of a successful quality improvement approach. Moreover, certain combinations of social capital and media may best fit with either product or process quality improvement. We discuss the possibility of constructing an organizational context that facilitates both types of quality improvement and call for future research to investigate this issue.
NSUWorks Citation
Gong, Baiyun; Hoyte, David S.; and Greenwood, Regina A., "The Impact of Media Choice and Social Capital on Quality Improvement" (2016). HCBE Faculty Articles. 1081.
https://nsuworks.nova.edu/hcbe_facarticles/1081